BPO Outsourcing for SMEs & Medium-Sized Businesses – Sales, Customer Service, Back Office & Logistics
We support small and medium-sized enterprises (SMEs) in Germany, Austria and Switzerland with scalable nearshore teams in sales, customer service, back office, data management and logistics – efficiently, multilingually and cost-optimized.
About Sonos
SONOS was born from a very simple idea: When you speak, sell, or solve problems for other companies, you have to do it as if it were your own company. That's exactly how we work.
We founded SONOS on December 7, 2020 – back then with 3 people, lots of energy, and the firm intention to deliver really good work. Today we are over 30, a team with diverse strengths, but the same attitude: to be reliable, work meticulously, and communicate clearly.
Who is behind SONOS:
Drin Podrimqaku
Drin comes from real "frontline" experience: 12 years of cold calling, sales, and customer service – from the initial calls to responsibility for teams and results. He knows how conversations flow, where customers become skeptical, and how to build trust without sounding artificial.
Ardit Haziraj
Ardit brings 15 years of experience in IT management, IT support, and business management. He's the kind of person who makes sure everything works before it becomes critical: systems, processes, data, stability – so the team can deliver quickly and efficiently.
Together, this is our strength: people + systems. Heart + structure.
How we work
We are not a company that simply completes "tasks". We want to understand:
• What is truly important to you?
• How should it feel for your customers?
• What do we need to achieve – and how do we measure it?
We work in a friendly, direct, and solution-oriented manner. And if something isn't right, we say so early – because that's the only way long-term cooperation works.
Experience you can build on
In recent years we have supported more than 10 clients – and we are particularly proud of partnerships that have endured: we have been working with DICOM GmbH and Beep Office AT OG for 5 years and continue to do so.
If you're looking for a team that thinks ahead, stays on top of things, and takes responsibility, then SONOS is a pretty good fit for you.
Why Sonos?
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Specializing in SMEs & medium-sized businesses
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Multilingual teams (German, English, other languages)
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Combination of AI-powered tools & human expertise
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Transparent processes, KPI reporting & quality control
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Rapid scaling without high fixed costs
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Kosovo as a location = efficiency & cost advantages
Services
Our teams will support you in strengthening sales processes, providing better customer service, and efficiently managing administrative tasks.
All services are flexibly scalable and deliver measurable results with clear cost structures.
Sales outsourcing for SMEs
Lead generation & appointment scheduling
We handle lead generation, qualification, appointment scheduling, and active customer acquisition for SMEs. Our SDR teams work with clear processes, transparent KPIs, and measurable results to scale your sales predictably.
Customer Service Outsourcing
Multilingual support for your customers
Our customer service team supports your customers by phone, email, and chat – quickly, empathetically, and in multiple languages (German/English). We ensure high service quality, first-contact resolution, and scalable capacity.
Back office & data management
Precise support in day-to-day business
We handle data maintenance, documentation, CRM support, invoice preparation, and operational back-office processes. Efficient, reliable, and scalable at any time.
Logistics & E-Commerce Outsourcing
Orders, returns & shipping coordination
We support retailers and online shops with order management, delivery tracking, returns processing and customer support – efficiently and customer-oriented.
Application form
We appreciate your interest in a position at Sonos LLC.
We work with the best customers and partners.
