BPO Outsourcing for SMEs & Medium-Sized Businesses – Sales, Customer Service, Back Office & Logistics

We support small and medium-sized enterprises (SMEs) in Germany, Austria and Switzerland with scalable nearshore teams in sales, customer service, back office, data management and logistics – efficiently, multilingually and cost-optimized.

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Services

Our teams will support you in strengthening sales processes, providing better customer service, and efficiently managing administrative tasks.
All services are flexibly scalable and deliver measurable results with clear cost structures.

Sales outsourcing for SMEs
Lead generation & appointment scheduling

We handle lead generation, qualification, appointment scheduling, and active customer acquisition for SMEs. Our SDR teams work with clear processes, transparent KPIs, and measurable results to scale your sales predictably.

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Multilingual call center team at Sonos LLC, Kosovo

Customer Service Outsourcing
Multilingual support for your customers

Our customer service team supports your customers by phone, email, and chat – quickly, empathetically, and in multiple languages (German/English). We ensure high service quality, first-contact resolution, and scalable capacity.

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Nearshore BPO Office Interior View, Pristina

Back office & data management
Precise support in day-to-day business

We handle data maintenance, documentation, CRM support, invoice preparation, and operational back-office processes. Efficient, reliable, and scalable at any time.

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Sales outsourcing staff for telephone acquisition

Logistics & E-Commerce Outsourcing
Orders, returns & shipping coordination

We support retailers and online shops with order management, delivery tracking, returns processing and customer support – efficiently and customer-oriented.

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